Performance Excellence

Laura Gregg does most of the quality work for Wizard Textware, and is quickly becoming known for her skill and expertise in this area. Following are some of the projects that Laura has worked on.

• Building quality into on-the-job performance
  Laura presented this paper at the May 1997 American Quality Congress (AQC), a gathering of quality experts from around the world. The AQC is sponsored by the American Society for Quality. It describes a process for job analysis, task analysis, structured on-the-job training, and certification. The process complies with the requirements of the Training section of the ISO 9000 series of standards.
• ISO Documentation training: Two-day course on how to design and implement a documentation system that complies with the ISO 9000 series of standards.
• Quality tools training*: Comprehensive, practical training on the use of brainstorming, checksheets, cause-and-effect diagrams, flow charts, run charts, histograms, control charts, Pareto diagrams, and scatter diagrams.
• Quality principles training*: Comprehensive, practical training on group processes and systematic problem solving for intact and special work teams.

*The quality tools and principles courses are modular so that they can be taught in a five-day intensive session, or in a one-day session followed by nine 90-minute sessions as part of a real-world problem-solving process.